Screen: Arrival queue
A producer with an appointment arrives
Before you start
- You are signed in with the Intake operator, Site manager or Central manager role.
- The right site is selected in the "Work context" bar.
- The Arrival queue screen is open.
Steps
- Ask the producer for their name or producer number.
- In the Today's appointments not yet arrived table, find their row. Check the Window (the time slot), the number and the name.
- Press Check in on their row. If the row is selected with the J/K keys, Enter is enough.
- You see "Checked in: …." The appointment leaves the appointments table and the producer appears in the queue marked "Appointment", in the "○ Waiting" state.
- Ask the producer to wait. They will see their place on the public display, with their initials and the last 4 digits of their AFM.
- When they reach position 1 and the scale is free, press Call.
- Continue with Weigh and receive olives.
Screenshot: to be added
What if…
- …the producer is not in the appointments table. The appointment may be for another day or site, or it was cancelled. If they want to deliver now, record them as a walk-in.
- …you see "The appointment is at another site and cannot be checked in here…". The appointment was booked at another site. If you also work for that site, change site (Change site). Otherwise send the producer there.
- …you see "The producer already has an active arrival at this site; no second one was created.". A colleague has already recorded them. Press Open existing arrival to see their row.
- …the producer arrives after their window. The row shows "Window passed, not arrived", but Check in works normally.
- …the appointment was not confirmed. Check-in works normally. Record confirmation is only for when the producer confirms in advance that they will come.
- …the producer never comes. After the window ends, press More, then Mark as no-show.
- …the connection drops. The buttons are disabled. When it returns, press again. The arrival will not be recorded twice.