Screen: Users
How to deactivate a user
Before you start
- You have the Central manager role, or Site manager for a user who works only at your sites with site roles.
- Nothing is deleted; the history stays.
Steps
- Press Users and then the user's name.
- Under Account press Deactivate: ….
- Read the confirmation: the user loses access from the next request and all their sessions are ended.
- Press Deactivate: … in the window.
- Sign in again when asked. The action is sent on its own.
- You see "The user was deactivated and their sessions are ended.".
Active again
Open the user and press Reactivate: …. A new sign-in is asked.
If…
- …the user has not signed in yet. The button says Cancel the invitation: … and the invitation link stops working.
- …it says "Not possible: the company would be left with no active Central manager…". Appoint another Central manager first.
- …the button cannot be pressed. It is your own account or a demo account; the reason is written on the page.